Zero Tolerance

Patients should value the members of the practice team as professional advisers. This includes extending the same courtesy and politeness as they would expect to receive.

The practice is determined to ensure that no member of staff is subjected to intimidation and violence. ‘Violence’ means any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, wellbeing or health.

Every violent incident, including verbal abuse, will be dealt with seriously and, where appropriate, reported to the police. Violence against fellow patients will be dealt with in the same way.